VANDRONIX

Store Policies

Last updated: August 29, 2026

These policies are issued by Atherion Brands LLC (“we,” “us,” or “our”), the company that owns and operates the Vandronix brand. They apply to purchases from the Vandronix online store at vandronix.com. Questions: support@vandronix.com.

Return Policy

Velocity-X is a dietary supplement. For hygiene and safety we do not restock opened bottles as inventory.

First-order refunds do not require a return shipment

On a qualifying first-order refund (see Refund Policy), you do not need to ship bottles back unless we specifically ask you to. That matches the “no return runaround” language on the product page.

When we may ask for a return

We may request photos or a return only if we shipped the wrong item, the bottle arrived damaged, or we need the package for a carrier claim. If we ask for a return, we will email a return authorization and the warehouse address. Items sent back without that authorization may not be processed.

What we do not accept as a routine restock

•       Opened bottles returned so we can put them back on the shelf.

•       Returns on second or later orders, except where required by law or where we shipped the wrong or damaged item.

Damaged or incorrect items

Email support@vandronix.com within 14 days of delivery with your order number and photos. We will replace or refund that shipment and will not charge handling when the error is ours.

Refund Policy

30-day satisfaction guarantee (first order only)

If this is your first Velocity-X order and you are not satisfied, email support@vandronix.com within 30 days of the recorded carrier delivery date. We will refund the product purchase price on that first order.

To qualify

•       The request is submitted within 30 days of the delivery date.

•       It is your first qualifying Vandronix / Velocity-X purchase.

•       No prior first-order refund has already been issued on your account.

This guarantee does not apply to

•       Second or later orders, or refill orders.

•       Orders placed after an initial first-order refund has already been issued.

•       Any future subscription or club renewal, if we add one later. This storefront is a one-time purchase today.

What is refunded

•       Product price on the first order ($119, $89, or $59, as charged).

What is not refunded

•       Outbound shipping paid on 1-bottle or 2-bottle orders, unless the return is due to our error (wrong item, damaged product, or duplicate shipment).

How to request a refund

Email support@vandronix.com from the address used at checkout and include: (1) your full name and order number, (2) the email used at checkout, and (3) a brief reason for the request.

Approved refunds are issued to the original payment method. After we issue the credit, your bank may take 5–10 business days to show it.

Chargebacks

If you have a problem, email support@vandronix.com first. Filing a chargeback without contacting us may delay a goodwill refund and will mark the order as disputed.